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Lightning-Strike Pet Loss Support Forum > Site Administration > L-S Tech Support
kelly
Hi, I've been trying to upload a picture of my doggie as my avatar. I've use jpg, jpeg, png, and pict file formats and ensure that the size is no larger than 128 x 128 pixels, but I always get the same error message: "Sorry, you are not allowed to upload that type of image". What am I doing wrong?

Thanks!
Kelly
LS Support
you have the file types right, the size of the picture needs to be 50k or less in size. you
can resize the dimensions via the control panel after you upload your avatar, default is
64x64 and the maximum is 128x128.

hope that helps!
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