Rude Recepitionist? Options

[babybear2005]

Over the last couple of days i have been missing babybear so much i thought i was getting better but today when i woke up all i could think about was him even though i have ben to care about.

I have to take ben to see a cardologist on friday because he has something wrong with his heart, i had to pick up his chest xrays and ecgs yesterday to take with me. Now i insurance but i have to pay up front and then claim the money back now all along i have said that what ever he needs i will do but i need to know how much it is before had so i can get the money together.

I get a phone call on monday tell me how much it is and i told them not a problem i will get the money together she then say oh i was told you have trouble paying!!!!! i was so angry i told her no i dont have trouble paying just need to know how much money to bring with me.

Everything is booked and set to go for friday, today the recepitionist rings me at work to say that they have been told i have trouble paying and that if i dont have the money then not to bother coming!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! then she tells me its going to be £200 more than they told me on monday when i told her that she said well if you want it done then just make sure you have the money!!!!!!! in the end i just put the phone down on her and burst in to tears, how dare she speak to me like that!!!! i will pay for it all i wanted to know is how much it is so i can pay!!!!! she has made me so mad and im really embarrassed that they think that i cant pay for his treatment.

I thought that people went in to that profession to care for animals not to ring the owners and tell them that if they cant pay then dont bother trying to make your pet better!!!!!!!!!!!!!

[parker]

Glad to hear Ben is doing well!!! Just fyi.......no, I wouldn't have felt comfortable going back to that doctor either, however.....sometimes the help up front isn't indicative of the care he will receive. I used to work in a vets office for about 6 years, and the people we had coming in and out of there weren't always of the best quality. You have to think....usually they pay the office help minimum or just slightly above, so unfortunately sometimes you just get people who need the work, not necessarily animal lovers. Or, perhaps this was someone who just did the paperwork and doesn't (god willing) work with the animals much. It sounds like the cardiologist was great and thank goodness for the outcome.

Parkers Mom,
Kerry